Shipping & Returns

 

PLEASE NOTE:

Each item is made specifically for you once your order is placed. This means your product is not pre-made or mass-produced — helping us reduce waste and stay environmentally conscious in the process.

Because of this made-to-order model, fulfillment may take slightly longer than standard retail timelines. May this be a chance for you to develop sabr in your lifetime and gain ajar. 

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Shipping Information

When will I receive my order?

Orders typically take 3–7 business days to fulfill. Once shipped, delivery times are estimated as follows:

• USA: 3–4 business days

• Europe: 6–8 business days

• UK: 3–8 business days. 

• Australia: 2–14 business days

• Japan: 4–8 business days

• International: 10–20 business days

Where will my order ship from?

We partner with a global on-demand fulfillment network. Your order will be shipped from the location best suited to your region to ensure efficiency.

Will I be charged customs fees?

Customs and tax fees may apply for international orders and are determined by your country’s regulations. These fees are not under our control and must be handled directly with your local customs authority. If you’re unsure, we recommend contacting them before ordering.

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Order Issues

My order hasn’t arrived — what should I do?

Before reaching out to us, kindly:

• Check your shipping confirmation email for address errors

• Contact your local post office to ask if they’ve received your package

• Ask your neighbors if it was delivered nearby

If everything seems correct and your order is still missing, please email us at kugo@talesofimaan.com with your order number, and we’ll look into it right away.

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Refunds & Sizing

Do you offer refunds?

Yes — we offer refunds or replacements if your item arrives:

• Damaged

• Misprinted

• Incorrect or mislabeled

To request a refund or replacement, email us at kugo@talesofimaan.com with the subject line: RETURN ISSUE, and send the following within 7 to 14 days of receiving your order:

• A clear photo showing the issue

• Your order number

• A short explanation of the problem

We’ll review your case and respond as quickly as we can, in shaa Allah.

Can I return or exchange my item if the size doesn’t fit?

Because all of our products are made to order, we typically don’t offer returns or exchanges for sizing issues. However, we understand that situations can vary — and in certain cases, we may be able to help when possible.

 

If you run into an issue, please reach out. We’ll always do our best to find a fair solution, In Shaa Allah.

 

To avoid any sizing issues, we highly recommend checking the size chart on each product page before ordering, and you’re welcome to contact us if you need sizing advice.

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